July Changes at the Clinic

On July 1st the mask mandate changed in British Columbia and the health authority no longer requires masks in public spaces. As a business we do still require masks when in the clinic to protect our RMTs and our patients while double vaccinations are still progressing. RMTs and patients are welcome to discuss mask wearing when on the massage table, and our RMTs will assess on a patient by patient basis. We still do not have an indoor waiting room as it is quite a small space, so you will be greeted at the front door at the start of your appointment. We appreciate your support!

Amy Fairman, RMT is leaving our clinic as of the end of June. We wish her all the best in new opportunities! She is a phenomenal RMT and anyone who wishes to book with her going forward is welcome to phone the clinic and we are happy to give you her contact.

The phone line unfortunately continues to be a problem. We’ve been having phone troubles for the better part of a year. A month ago Shaw sent a tech out and thought they resolved everything. Unfortunately earlier this week we were informed that something may be amiss. After some testing we reached out to Shaw and they are working on a resolution that may take a few days. Right now it seems as if every few phone calls instead of triggering our voicemail, it forwards to an extension operator line that does not exist. If that happens, please hang up and try again, or send us an e-mail to [email protected] and we’ll call you back as soon as possible. Thank you for your patience during this difficulty!

Clinic Reopening

Hello everyone!

The clinic is reopening officially on June 2nd. At this time only Matthew Longman, RMT is available to take patients, as both Amy Fairman, RMT and Kalli Betemps, RMT are waiting for some important equipment to come in that they require. At this time both estimate that they will be reopening around June 16th. Both are committed to reopening as soon as possible and are hoping for fast deliveries.

With reopening there are some important changes that we have to announce!

We have had a rate increase. New rates can be found on our Rates Page. As always we direct bill to most insurances and are happy to do so, if you have a plan you want to take advantage of let us know.

We have put in place new policies and practices due to COVID-19 to help protect the health of patients and massage therapists. Massage therapy is a hands-on practice, so we are not able to social distance during treatment. Outside of treatment we have several steps that we are taking, and that we will request our patients take, to minimize exposure possibilities and enhance safety.

1. Appointments have been limited and staggered so that cross-over between patients in common areas will be prevented.

2. We are accepting cash if needed, however our preference is for card payment (Debit, Visa, MasterCard, AMEX) OR e-transfer paid in advance. (If you want to prepay, please let us know, we’ll send you details.)

3. All massage therapists will be wearing protective equipment such as masks. They will also change shirts between every patient, disinfect their hands and arms between patients and after handling any equipment.

4. New equipment (such as vinyl pillows) that is easier to sanitize properly have been purchased. You may notice a bit less pizzazz in the decoration – that’s because we are removing anything that is difficult to disinfect. Common areas and treatment rooms will be cleaned and disinfected between patients. Linens are never shared and are washed in an extended sterilization cycle.

We ask that all our patients follow the following procedures for their appointments. This may feel a bit alien, but we appreciate everyone’s support.

1. If you are sick, recovering from any illness, or feel like you may be getting something, please do not come. Call and cancel. We promise we will do the same if an RMT is ill. Our RMTs reserve the right to assess and send someone home if they feel they aren’t well.

2. The clinic door will be locked. There are chairs outside (or you can sit on the patio). Your RMT will come and get you when it is time for your appointment.

3. A mask is required to be inside the clinic. If you do not have one at home, we will provide one to you, and your RMT will give it to you when they come greet you.

4. After you are masked up and come inside, please head straight to the bathroom to wash your hands. It’s the second door on the left.

5. Your RMT will guide you through all of this. Please enjoy your treatment! When it comes time to payment, we accept all forms but greatly prefer card or e-transfer.

The cats will begin to make their phone calls now but please mind that they are small and lack thumbs, so there may be delays. We are calling in the order that people were on the schedule and had to be cancelled and will do our best to get everyone in as soon as possible. We have however had to cut down the amount of appointments in a day available to accommodate safety procedures.
Thank you for everyone’s support! We look forward to talking to and seeing you soon.

– Ethel Street Therapeutic

Clinic Closure Due to COVID-19

During this complicated time the clinic has decided to close temporarily to protect the health of our patients and massage therapists. We are hoping that in early April we’ll be able to reopen our doors, but are playing it by ear at this time to see what is the most responsible choice. Until then, we appreciate your patience and understanding. Our administrative staff is working from home with limited hours, so there will be a delay to any phone messages or e-mails sent. If you have questions or concerns please leave a voicemail at 250-717-1741 or e-mail [email protected]! Please take care of yourselves, we wish everyone the best!

ESTM’s Response to the Current Health Crisis

Cold and flu season is currently at its height and that is compounded with the current pandemic crisis involving novel Coronavirus COVID-19. At Ethel Street Therapeutic Massage Clinic we are committed to the well being of our clients, and are proactively making sure the clinic is as sanitized as possible in all public and private areas.

At this time we do offer a friendly reminder and request to please stay home and reschedule your appointment if you are ill. NO fees will be incurred as a result of last minute cancellations due to illness! Massage therapy is not suggested for people who are suffering a cold or flu as it can exasperate your symptoms. Our RMT’s may send someone home to recover if they show up sick to their massage appointment. This is for your health, ours, and the health of others receiving care.

HealthLinkBC has a comprehensive page on information about COVID-19, and what you can do to prevent it, as well as what to do if you think you may have it: https://www.healthlinkbc.ca/health-feature/coronavirus-disease-covid-19

ICBC and Massage Therapy – what changed after April 1st?

As of April 1st, 2019 ICBC made some serious changes to all of their programs and how paramedical providers such as Registered Massage Therapists interact with them. Many of these changes have been financially beneficial to the client, making the burden of after-accident medical care a little easier. So what changed? What does the new system look like now?

Here is a rundown on the changes and what it means to you and us:

Fees and Payments

Previously ICBC paid only $23 directly to a massage therapist, with the patient having to privately pay the remainder of their treatment and give that receipt to their adjuster for reimbursement. Now, ICBC pays $107 for the first assessment treatment, and $80 for the remaining treatments. This is paid directly to the massage therapist by ICBC. This does not necessarily cover the cost of the entire treatment received, nor is ICBC legislating that this is to be the required total cost of the treatment. If your treatment cost is not covered by the amount ICBC pays, you’ll need to pay the remaining amount privately, or if you have private insurance (Manulife, Blue Cross, etc.) we can discuss billing the remaining amount of the treatment to your insurance plan. ICBC will no longer be offering reimbursement by adjustor for receipts for any remaining costs. Because of these changes we now offer a new 40 minute treatment for ICBC patients who don’t want to pay out of pocket.

Visits Available

ICBC gives you 12 visits to a massage therapist up front without requiring a doctor’s note, to be completed within 12 weeks of the date of your motor vehicle accident. If your massage therapist and you together agree that you would benefit from additional treatments, we’re able to request an extension from ICBC. It is not promised that we will receive one.


While massage therapists are not required to make the type of steady reports other paramedical providers are, we are required to provide formal discharge at the end of treatment and provide ICBC with information related to your discharge. During your treatment it is not unusual for an adjuster to check-in on your progress and see what the massage therapist’s opinion is.


ICBC has introduced a brand new online application called the Health Care Provider Invoicing and Reporting (HCPIR). Previously invoices were hand-written or filled in online via a pdf form and faxed (eventually changed to e-mail) to ICBC for submission. This new portal allows us to do everything digitally, including requests for treatment extensions and filling out our discharge information.

All of the new rules and information can be found on ICBC’s website by clicking this link.

We are all set up with the new system and have been using it effectively.

What do you need to bring to us if you’ve had a car accident, and have an ICBC claim? Please inform the person booking your appointment of the following: your date of motor vehicle accident, your claim number, and your adjuster’s information if you have it. Whether you are a new patient or an existing patient, the first treatment in after an MVA will be used to assess the situation, discuss a treatment plan, and begin implementing it. During this process please be completely frank with your massage therapist about what you are feeling, what body changes happen, and how your body feels during and after treatment, and in the days between your next treatment. We look forward to being a partner in your care!

Welcoming Miriam Panert!

We are excited to welcome our newest RMT to the Ethel Street Therapeutic family starting December 3rd. Miriam joins us after graduating in 2017 from the Okanagan Valley College of Massage Therapy. She found her passion for massage therapy after seeing the help it gave her family, and receiving its benefits herself when she was in need.

She is accepting new patients and will start out on Mondays and Wednesdays, 9 am to 7 pm.

Please join us in welcoming her by calling and booking an appointment!

Amy Fairman now serves a variety of insurances!

Our newest RMT is dedicated to making sure that she can provide treatment to a wide variety of patients, and has worked diligently to make sure she’s partnered with government health and private insurance plans to meet required needs. So what can she do?

Amy is a registered ICBC provider, so if you’ve been in a car accident and have an ICBC claim she is able to bill part of your visit to your ICBC claim.

She is a registered MSP provider with Health Insurance BC! If you get assistance with your health premiums, you may be eligible for MSP to cover a portion of 10 of your visits per year.

She is a registered Blue Cross provider! Blue Cross handles government affairs such as the RCMP and Department of Veteran’s Affairs, so Amy is equipped to bill to Blue Cross for RCMP and Veteran treatment. She can also bill Blue Cross for private insurance!

Not on the list? Don’t worry, Amy has registered with many other insurance companies and is in the process of finalizing those accounts. Ask the office and we can let you know how far out it is before we can direct bill to your insurance. In the meantime why not come in for a first appointment and get set up!

Welcoming a new RMT to our clinic!

We are very excited to be able to welcome a wonderful new RMT to our clinic, Amy Fairman. She has six years experience as an RMT, and spent most of her career working Ontario where she received her education. She moved to BC over a year ago and has gone through the rigorous licensing process to be able to practice as an RMT in BC. She is experienced, talented, and ready to build her practice! (And has received the clinic cat stamp of approval!)

Right now she is starting her practice Mondays and Thursdays, 10 am to 7 pm, with a look to increase those hours as demand dictates.

Call, e-mail, or message us on Facebook to book your next appointment with Amy!