Rates & Insurance

All prices include GST and we accept Cash, Debit, Mastercard, VISA and AMEX. Gift Cards for all denominations are available. Please call or e-mail to have one prepared for pick-up. We can also send digital versions.

Standard Rates

Initial Visit – $85
(60 minute slot – includes assessment time)
90 Minutes – $145
60 Minutes – $100
45 Minutes – $85
30 Minutes – $60

MSP Rates

If you are on premium assistance under BC’s Medical Services Plan you qualify for 10 combined treatments a year (massage therapy, physiotherapy, chiropractic, etc.) and MSP will cover $23 of the overall cost of your visit. We can check if you qualify over the phone, so please call and have your health card (or updated BC Services Card) in hand, and we will check and see if you can get assistance with the cost of your visit. The rates below are your out of pocket expenses.

Initial Visit – $62
(60 minute slot – includes assessment time)
90 Minutes – $122
60 Minutes – $77
45 Minutes – $62
30 Minutes – $37

ICBC Rates

On April 1st, 2019 ICBC changed the way they do their billing and how much they pay. The following information has been updated to reflect these changes. If you have been in a motor vehicle accident and have a claim with ICBC, you are eligible for up to 12 massage therapy visits without a doctor referral, within 12 weeks from the date of your MVA. If you will need more treatments than that your massage therapist is able to contact your adjuster to request an extension.

ICBC has increased the amount that they pay from $23 to $80 a visit. Your first initial assessment visit they cover in complete (with extra to cover the cost of any assessments we may be required to send to them throughout treatment), while your remaining 11 treatments they pay $80 per treatment. If you want a treatment length that costs more than the amount that they are willing to pay, you will need to pay the remaining costs out of pocket. If you have insurance benefits (Manulife, Blue Cross, etc.) we can discuss direct billing the final amount to them.

To bill to ICBC we need: your claim number, the date of your motor vehicle accident, and your adjuster’s information (whether it is a team or an individual).

Initial Visit – paid completely by ICBC
(60 minute slot – includes assessment time)
60 Minutes – $100 (ICBC pays $80/You Pay $20)
40 Minutes – $80 (paid completely by ICBC)

You can visit ICBC’s website that describes the changes in detail here: ICBC Massage Therapists

Lawyers

We take on a limited amount of lawyer cases, and do so on a case by case basis. Please call or e-mail and we can have our massage therapist(s) consult with you directly to see if they are a right fit for your treatment and case.

DVA & RCMP

Yes we do bill to Veteran’s Affairs and RCMP! Please bring your card and doctor’s referral in with you and we will be happy to set things up.

Extended Health Insurance

Currently we direct bill to the following companies: Blue Cross, Green Shield, SSQ Insurance, CINUP, Chamber of Commerce Group, ClaimSecure, Cowan, Desjardins, First Canadian, Great West Life, GroupSource, Industrial Alliance, Johnson Inc, Johnston Group Inc, Manion, Manulife Financial, and RWAM.

We can bill to extended health insurance, depending on the insurance company. The amount covered is dependent on the coverage that you have, and that can vary plan to plan. We request that you notify us at the time of booking that you have benefits and wish us to direct bill to them. You will need to bring your insurance card so we can photocopy it, or e-mail a copy in advance. Please know the percentage of coverage you have in advance, as well as your yearly maximum. (We cannot call in and find this information out for you. Unlike dental and prescription services, we don’t get access to advance information, any knowledge we have will be provided by the patient or found out at the time of billing.)

We do not have a full time administration team dedicated to doing our billing, and our system doesn’t do this automatically. It is done by hand by the office manager once a week, with exceptions made for new patient’s first visits when/if possible between the hours of 8 am to 4 pm. Please do not be alarmed if you notice your benefits aren’t billed right away.

Deductibles: Please be aware that many plans have deductibles that come into play when the year resets. If you haven’t used your benefits for massage therapy before (whether ever, or just at the fresh start of the year) you may be required to pay a deductible. When we bill to your insurance, they subtract that deductible from what they pay us. You will be informed of this on or before your next visit.

If your plan has a percentage of coverage that changes overtime (80% to 100% with extended use) we don’t get a proper warning of when that change will happen. The only warning sign will usually be when your regular percentage changes to something random right before a complete jump to 100%. (Example: 80% jumps to 83.4% to 100%) We appreciate your patience, and if there are refunds to be made they will be offered at your next massage.

Is your company not on that list? Sometimes smaller companies (or even large companies) do not offer direct billing for paramedical services like massage therapy. If you can, please give the company a call and ask if your massage therapy provider can direct bill, and how. Otherwise give us the information and we can make that call for you. Alternatively, look at your card closely. Assure cards are a great example of needing to review a little closer or talk to your plan administrator. We cannot bill to Assure. However, many Assure cards are connected to companies like Green Shield, but it’s written in the fine print.

Is your company on the list and we still can’t direct bill? In cases like that it has something to do with how the plan is set up. If this is the case for you, please contact your plan administrator to find out why and if that can be amended. We can always provide you with a receipt for submission, and most companies these days offer online portals and apps that make submission easy.

Home Visits

Unfortunately at this time we are unable to do most home visits. Depending on the therapist(s) schedule they may assess visiting the hospital, or hospice, on a case by case basis. Please call or e-mail for private consult.